An RFO discussing this outage is now available at https://dl.eveoh.nl/RFO_SQL_spike_September_2019.pdf

Resolved

We consider this incident resolved now, as load on our database servers has lowered significantly. We will provide an RFO with some additional information later this week.

Recovering

MyTimetable availability has been restored. We are still monitoring the situation closely.

Investigating

At this moment some of our customers are experiencing problems with the availability of MyTimetable. Requests may time out or show an error screen.

We are investigating the situation urgently and will send you an update as soon as we have more information.

Began at:

Affected components
  • MyTimetable