Resolved

Our infrastructure provider has just indicated that the networking issue has been resolved. We will provide an incident report once we have received detailed information from our infrastructure provider.

If you still have issues with your MyTimetable, please raise a ticket via support.semestry.com.

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Marco Krikke
Recovering

Our monitoring indicates that MyTimetable is available again. Engineers continue to be on stand-by for the remainder of the day.

If you still have issues with your MyTimetable, please raise a ticket via support.semestry.com.

We will put this notice to resolved as soon as we've received a formal update from our infrastructure provider stating the issue has been resolved.

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Marco Krikke
Identified

Our monitoring indicates that there are still intermittent networking issues at our infrastructure provider. We are still monitoring the situation closely.

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Marco Krikke
Recovering

Our monitoring indicates that MyTimetable is available again. We will continue investigations and are awaiting a formal update from our infrastructure provider.

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Marco Krikke
Identified

We've confirmed there is a problem with our infrastructure provider. They are aware of the issue and are urgently investigating the issue. We will provide you with any updates as soon as we receive them.

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Marco Krikke
Investigating

At this moment our customers are experiencing problems with the availability of MyTimetable. This seems to be related to an issue at our infrastucture provider.

We are investigating the situation urgently and will send you an update as soon as we have more information.

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Marco Krikke
Began at:

Affected components
  • MyTimetable
  • External Calendar Integrations
    • Google Calendar synchronisation
    • Office 365 synchronisation
    • Exchange Web Services synchronisation
  • Teams/Zoom integration
  • Change notifications
  • DataSync
  • DataConnector