MyTimetable availability

We've now resolved the incident with our provider. Thanks for your patience.

We are waiting for a definitive Root Cause Analysis (RCA) based on the results of our supplier's analysis.

Our supplier has committed provide to more timely, frequent, and complete updates during any future incident, and to translate the improvement points from the RCA into concrete preventive measures to prevent recurrence

The immediate issues affecting all MyTimetable services appear to be largely resolved at our supplier after a complete restart of their network infrastructure, though they are still investigating the ultimate cause.

We have tentatively moved this notification to "recovering" whilst we verify everything is working correctly and await confirmation from our provider that the incident is completely resolved at their end.

At this moment some of our customers are experiencing problems with the availability of MyTimetable. Requests may time out or show an error screen.

Our infrastructure service provider is aware of the issue with the connectivity they provide. They are investigating, and working on a solution. Until they confirm all is well we will be closely monitoring the situation.